I invested all my earnings during the first ten years in people. Not in offices or advertising, but in people. My logic was and still is simple: if you have a strong team, a good product can be created, pivoted and discovered.
I rebuilt departments many times: the sales department about twenty times, the technical team three or four times, the CTO role roughly the same number of times. Every time it was painful but every time it moved us forward.
Over time, I developed my own rules:
- Don’t look for talent in a vacuum but for people with a proven track record: markets are different, products are different, but if someone knows how to create growth, they will do it for you as well
- Ambition without the willingness to work hard is worth nothing; most often, I found the right people among those who had responsibilities and understood that it would not be easy
- Beware of “one-market stars”: if someone made a lot of money once by riding a successful wave, they may come with inflated expectations and no willingness to put in the work to meet them
- Elitism, a sense of entitlement, and overconfidence are red flags; ambition is a green flag
- I always tried to find a role for a capable individual even if there was no formal opening. Talent is scarce
- Dishonesty is an absolute deal-breaker. It doesn’t matter how much money a person brings in. If they act unfairly, we part ways. Always.
Throughout WakeApp’s history, there were several moments when the agency could have simply ceased to exist. Each time, we were saved by our willingness to admit that the old model no longer worked and to rebuild quickly.
When it became clear that the service of pushing apps “to the top” was too complex and unpredictable in terms of results, we started looking toward media buying — advertising on Facebook, Google, and other channels. Instead of endlessly trying to squeeze more out of the old product, we started searching for a head of the buying team and building new expertise.
This happened several more times. App stores changed their algorithms, and the logic of purchasing traffic changed. Facebook rewrote its rules, and the entire mechanics of traffic acquisition changed too. Every time it looked like a crisis, and every time it turned out to be a growth opportunity.
At some point, the Russian market stopped matching our goals. We began building a keyword-based promotion model and expanding into other countries. Later, major changes in Facebook’s algorithms significantly affected the traditional approaches to mobile traffic: what had worked for years stopped delivering the same level of efficiency. It was not our mistake, but it was our problem — and we had to solve it.
My principle is not to wait until things get really bad, but to look at the market through the eyes of the people around you — entrepreneurs, partners, and clients. By talking to dozens of people, I understand what is happening through their words. It is a habit of staying in context and letting go of the old at the right time.